Shipping Policy
Free Shipping Over $50
We offer free postage on all orders over $50 Australia-wide!
For orders under $50, standard shipping rates will apply at checkout.
How Fast Do We Send Your Order?
We work around the clock to get your order packed and sent as fast as possible.
In fact, we’re often able to dispatch orders within just 10 minutes of receiving them!
You'll be amazed by how quickly we move – we genuinely aim to impress. Give us a try!
Delivery Timeframes
Once your order is dispatched, you can expect it to arrive within 1–6 business days Australia-wide, depending on your delivery location and our courier partners.
You'll receive tracking updates as soon as your order leaves us.
How We Ship
We send parcels using trusted delivery partners including:
-
Australia Post
Deliveries are typically sent using Authority to Leave (ATL) services.
If no one is home at delivery, the courier will leave your parcel in a secure location.
If you prefer your order to be signed for, we recommend providing an address where someone is available.
We also deliver to P.O. Boxes.
Weekend Orders
Orders placed over the weekend will be processed the next business day.
Delivery still follows the 1–6 business days timeframe once dispatched.
Personalised Tracking
Every order receives a personal tracking code.
You'll be able to follow your parcel every step of the way until it arrives safely.
Need Help?
If you haven't received your parcel within 6 business days of ordering, please contact us at
📧 team@thechickendogtreatco.com.au
and we'll investigate immediately.